Our 30-day return policy stipulates that after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@essenzadipisa.com. Returns should be sent to the following address: Via Curiel 91, 56021 Cascina (PI). 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@essenzadipisa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period (European Union)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@essenzadipisa.com.

Our 30-day return policy stipulates that after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@essenzadipisa.com. Returns should be sent to the following address: Via Curiel 91, 56021 Cascina (PI). 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@essenzadipisa.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14 day cooling off period (European Union)
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with all tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@essenzadipisa.com.

Right of withdrawal

If you are a consumer (i.e., you are purchasing for purposes unrelated to your professional activity), you have the right to withdraw from the purchase contract without providing any reason and without costs other than those indicated below, in accordance with the Consumer Code (Legislative Decree 206/2005 and subsequent amendments).

Terms for exercising the right of withdrawal

You have 14 calendar days to exercise the right of withdrawal. The period starts from:

• for a single product, from the day you or a third party designated by you, other than the courier, takes physical possession of the goods;
• for an order consisting of multiple products delivered separately, from the day you receive the last item of the order.

The term is calculated in calendar days and includes Saturdays, Sundays, and holidays. If the last day falls on a Saturday, Sunday, or public holiday, it is extended to the next working day.

Order cancellation before shipping

You can cancel your order free of charge at any time until it is fulfilled, i.e., until it is prepared and entrusted to the courier. To request the cancellation of an order not yet shipped, please contact us as soon as possible at info@essenzadipisa.com, indicating the order number. Once the order has been shipped, the withdrawal procedure described below applies.

How to exercise the right of withdrawal

You can communicate your decision to withdraw in one of the following ways:

• through the online withdrawal function available on our site, which you can find in the footer under "Quick Links", by filling out the appropriate form;
• by filling out and sending the standard withdrawal form at the bottom of this page;
• with any other explicit statement of your decision to withdraw, sent to INTERCOM S.r.l., Via Curiel 91, 56021 Cascina (PI), or to the address info@essenzadipisa.com.

After submitting the request through the online function, you will immediately receive confirmation of receipt on a durable medium (email), indicating the date, time, and content of the declaration. To meet the deadline, it is sufficient that you send the communication before the 14-day deadline expires.

Return of goods

Once you have exercised the right of withdrawal, you must return the goods within 14 days of the communication, sending them to: INTERCOM S.r.l., Via Curiel 91, 56021 Cascina (PI).

The direct costs of returning the goods are at your expense. Cash on delivery or freight collect packages will not be accepted; we recommend using a trackable and, if you wish, insured shipment, as the return is your responsibility until we receive it.

You have the right to examine and test the goods with the same diligence you would in a physical store. You are only responsible for the diminution in value of the goods resulting from handling other than what is necessary to establish their nature, characteristics, and functioning.

Refund

We will refund all payments received, within 14 calendar days from the day we were informed of your decision to withdraw. The refund will be made using the same payment method you used for the purchase, unless you have expressly agreed to a different method; in any case, you will not incur any costs for the refund. If you paid with a prepaid card, the credit will be applied to the same card used for the debit.

We may suspend the refund until we have received the returned goods, or until you have provided proof that you have shipped them back, whichever occurs first.

Products excluded from the right of withdrawal

Pursuant to art. 59 of the Consumer Code, the right of withdrawal does not apply, among others, to goods made to measure or clearly personalized, i.e., made to your specific request. [Adapt this list to your catalog: exclusions also include perishable goods, sealed goods that are not suitable for return for hygienic reasons if opened after delivery, and digital content supplied on a non-material medium whose performance has begun with your prior consent and with your acceptance of the loss of the right of withdrawal.]

Gifts

Anyone who receives a product as a gift has the right to exchange the goods without a refund, or to request that the refund be made to the purchaser of the product.

Withdrawal form