Terms and Conditions of Sale

Last updated: 2 September 2026

1) Identity of the Seller and contact details

This website (the “Site”) is operated by:

INTERCOM S.R.L. (the “Seller” or the “Company”), owner of the ESSENZA DI PISA brand

• Registered office: Via Genova 27, Fornacette, 56012 Calcinaia (PI), Italy
• Operational address for returns and shipments: Via Curiel 91, 56021 Cascina (PI), Italy
• VAT no. / Tax code: IT 01774810509
• REA no.: PI – 153889
• Email: info@essenzadipisa.com
• Telephone: +39 347 373 4434

2) Purpose and scope

These terms (the “Terms”) govern:

• access to and use of the Site;
• the online purchase of ESSENZA DI PISA products, including, by way of example, artisanal reed diffusers and eau de parfum (the “Products”).

The Terms apply to consumer customers (“Consumers”) and, insofar as compatible, also to business or professional customers (“Business Customers”). The protections reserved by law to Consumers only — in particular the right of withdrawal under clause 10 and the legal guarantee of conformity under clause 12 — do not apply to Business Customers.

To place an Order you must be at least 18 years old and have full legal capacity.

The contract is concluded in Italian. An English version of these Terms is also available on the Site for the Customer’s convenience: in the event of any discrepancy, the Italian version prevails.

3) Definitions

• Customer/User: anyone who browses the Site and/or purchases Products.
• Consumer: a natural person acting for purposes outside any business, commercial, craft or professional activity they may carry on.
• Order: the purchase proposal sent by the Customer through the checkout.
• Contract: the sales agreement concluded between the Customer and the Seller as set out in clause 6.

4) Product information

Product descriptions, images and details (olfactory notes, sizes, materials, directions for use) are published on the Site.

• Images are for illustrative purposes: colours, finishes and packaging may vary slightly, including for reasons of craftsmanship or availability.
• The Customer must check the warnings, ingredients, directions for use and safety information shown on the product page and on the label or packaging, which accompany the Products as required by the applicable legislation.

General warnings

• Reed diffusers: use according to the instructions; avoid contact with eyes, skin and delicate surfaces; keep away from heat sources and out of the reach of children and pets.
• Eau de Parfum: alcohol-based, flammable product; avoid contact with eyes and mucous membranes; do not apply to irritated skin; discontinue use if a reaction occurs.

5) Registration and account

Registration is optional: you can also purchase as a guest. Users guarantee that the information they provide is truthful and undertake to keep their login credentials safe. The Seller is not liable for any improper use of an account resulting from the Customer’s failure to keep their credentials safe.

6) Conclusion of the Contract

1. The Customer selects the Products and completes the checkout, accepting these Terms.
2. Before sending the Order, the Customer is shown a summary of the selected Products, the total price including taxes, shipping costs and any other charges, and can correct any input errors.
3. Sending the Order constitutes a contractual proposal and is accompanied by the express acknowledgement of the obligation to pay.
4. The Contract is concluded when the Seller sends the order confirmation to the email address provided by the Customer.
5. The Seller may refuse or cancel an Order if the Products are unavailable, in the event of obvious errors (for example a manifestly incorrect price), suspected fraud, or incomplete or inaccurate data. In such cases the Customer is informed without delay and any amounts already paid are refunded in full.

The order confirmation sent by email, which summarises the applicable Terms, constitutes confirmation of the Contract on a durable medium pursuant to Article 51 of the Italian Consumer Code. The Seller keeps a copy of the Order in its systems; the Customer may request a copy by writing to info@essenzadipisa.com.

7) Prices, taxes and invoicing

• Product prices are expressed in euro and are inclusive of VAT and of any other applicable tax.
• Shipping costs, where due, are shown separately and communicated to the Customer before the Order is sent. The total price to be paid is shown in the summary screen before confirmation.
• The Seller does not apply surcharges based on the chosen payment method.
• Any discount codes and promotions apply according to the rules shown on the Site and may be subject to restrictions (expiry date, quantity, non-combinability).

To receive an invoice, the Customer must correctly enter the required details at checkout before completing the Order. Tax documents are issued and transmitted in accordance with the legislation in force.

8) Payments

The following payment methods are accepted:

• credit and debit cards (Visa, Mastercard, American Express) via Shopify Payments;
• Apple Pay and Google Pay on compatible devices;
• PayPal.

Payment data is transmitted over an encrypted connection directly to the payment service provider: the Seller never has access to the full card number. If a payment is not authorised or is declined, the Order cannot be fulfilled and the Customer will be informed.

9) Shipping and delivery

Delivery areas. The Seller delivers exclusively to Italy and the other countries of the European Union. The Products are alcohol-based and are classified as dangerous goods for transport purposes (flammable liquids): the resulting customs and transport restrictions do not currently allow destinations outside the EU to be served. Delivery areas, costs and estimated times are shown at checkout and in the shipping section of the Site.

Delivery times. Unless otherwise agreed, the Seller delivers the Products without undue delay and in any event within 30 days of the conclusion of the Contract (Article 61 of the Italian Consumer Code). The times shown at checkout are estimates and may vary for reasons beyond the Seller’s control (logistics peaks, public holidays, strikes, force majeure). If delivery does not take place within that period, the Consumer may grant the Seller an appropriate additional period and, if that period also expires without delivery, terminate the Contract and obtain a full refund.

Transfer of risk. The risk of loss of or damage to the Products passes to the Consumer only when the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods (Article 63 of the Italian Consumer Code). Until then, the risk of transport remains with the Seller.

Checking on delivery. On delivery, we recommend checking that the packaging is intact. If the parcel appears damaged or tampered with, it is useful to accept it “subject to a specific reservation”, writing this on the courier’s document, and to contact us straight away: this is not a condition for exercising your rights, but it helps us open a claim with the courier more quickly.

10) Right of withdrawal (Consumers only)

The Consumer has the right to withdraw from the Contract within 14 days without giving any reason. The period starts:

• for a single Product, on the day the Consumer, or a third party designated by the Consumer other than the carrier, takes physical possession of the goods;
• for an Order made up of several Products delivered separately, on the day the last item of the Order is received.

How to withdraw. The Consumer must send an explicit statement within the 14-day period, stating the order number, the Products to be returned, their full name, address, email and telephone number. The following channels are available:

• the online withdrawal form in the Site footer, under “Quick Links”;
• the model withdrawal form attached to the returns policy;
• email to info@essenzadipisa.com;
• ordinary post to INTERCOM S.R.L., Via Genova 27, 56012 Calcinaia (PI), Italy;
• telephone +39 347 373 4434 (for assistance; to notify your withdrawal we recommend a written channel, which records the date it was sent).

To meet the deadline, it is sufficient to send the notification before the 14-day period expires.

Returning the Products. The Products must be returned within 14 days of the notification of withdrawal, sent to INTERCOM S.R.L., Via Curiel 91, 56021 Cascina (PI), Italy. The direct cost of returning the goods is borne by the Consumer, except for faulty, damaged or incorrect Products, for which the Seller bears the cost (clause 13). Parcels sent cash on delivery or freight collect are not accepted. As the Products are flammable liquids, they cannot be sent by air mail or through services that exclude this category of goods: we recommend contacting us before shipping.

Condition of returned Products. The Consumer is entitled to examine and try the Products with the same care they would take in a physical shop: they may therefore open the packaging and try the fragrance. The Consumer is liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning; in that case the Seller may deduct from the refund an amount corresponding to the loss in value, stating the reason.

Exceptions to the right of withdrawal. Under Article 59 of the Italian Consumer Code, the right of withdrawal does not apply to goods made to measure or clearly personalised, produced to the Consumer’s specific request, nor to digital gift cards once the code has been sent and used.

The Seller has chosen not to rely on the exclusion provided for by Article 59(1)(e) of the Italian Consumer Code for sealed goods that are not suitable for return for hygiene reasons: the Products may therefore be returned even if the packaging has been opened and the fragrance tried, without prejudice to the provisions of the previous paragraph on diminished value.

Items bought on promotion, in a sale or with a discount code can be returned like any other item.

11) Refunds

Where the right of withdrawal has been validly exercised, the Seller will refund all payments received for the Products concerned, including the standard delivery costs paid at the time of purchase, within 14 days of the day on which it was informed of the decision to withdraw.

• If the Consumer chose a type of delivery other than the least expensive standard delivery offered by the Seller, the refund is limited to the cost of standard delivery.
• If only part of the Order is returned, delivery costs are not refunded.
• The Seller may withhold the refund until it has received the Products or until the Consumer has supplied evidence of having sent them back, whichever is the earlier.

The refund is made using the same means of payment used by the Customer, unless expressly agreed otherwise, and at no cost to the Customer. If payment was made with a prepaid card, the amount is credited back to the same card that was charged.

12) Legal guarantee of conformity (Consumers only)

Products sold to Consumers are covered by the legal guarantee of conformity provided for by Articles 128 et seq. of the Italian Consumer Code.

• The Seller is liable for any lack of conformity that exists at the time of delivery and becomes apparent within two years of that time.
• Unless proven otherwise, any defect that becomes apparent within one year of delivery is presumed to have existed at that date: within the first year the Consumer does not have to prove anything beyond the existence of the defect.
• In the event of a lack of conformity, the Consumer is entitled, free of charge, to have the goods brought into conformity by repair or replacement and, in the cases provided for by law, to a price reduction or termination of the Contract. The costs of bringing the Products into conformity, including shipping costs, are borne by the Seller.
• There is no deadline for notifying the defect: it is sufficient for the defect to become apparent within the two years indicated above.

To make a claim under the guarantee, simply write to info@essenzadipisa.com stating the order number, a description of the problem and a few photographs.

13) Damaged, incorrect or missing Products

If the Customer receives a Product that is damaged, different from the one ordered or with missing components, they must contact the Seller without undue delay after delivery, attaching photographs or videos and the Order details.

In these cases the cost of returning the item is borne entirely by the Seller, which will send a prepaid shipping label or arrange collection, and the Customer is entitled to a replacement or a refund as provided for by law.

14) Limitation of liability

To the extent permitted by law:

• the Seller is not liable for delays or service failures caused by force majeure or by the acts of third parties beyond its control (couriers, service providers, internet providers);
• the Seller is not liable for any use of the Products that is improper or contrary to the instructions and warnings provided.

Nothing in these Terms limits the mandatory rights granted to Consumers by law, nor excludes any liability that cannot be excluded by law, including liability for personal injury.

15) Intellectual property

Trade marks, logos, texts, images, photographs, designs, layout and content of the Site are the property of the Seller or of the respective rights holders and are protected by the applicable laws. Reproduction, modification or unauthorised use is prohibited.

16) Privacy and cookies

Personal data is processed in accordance with the privacy and cookie policy published on the Site, which forms an integral part of these Terms. For requests on this subject: info@essenzadipisa.com.

17) Changes to these Terms

The Seller may update these Terms. The version applicable to each Order is the one in force at the time the Order is submitted. Updates are published on the Site together with the date of the last update.

18) Governing law and jurisdiction

These Terms are governed by Italian law.

For disputes with Consumers, exclusive jurisdiction lies with the court of the place where the Consumer is resident or has elected domicile, where located within Italy, this being a mandatory rule of jurisdiction under Article 33(2)(u) of the Italian Consumer Code. Any more protective rules of the EU country in which the Consumer resides remain unaffected.

In relations with Business Customers, exclusive jurisdiction lies with the courts of Pisa, Italy.

19) Alternative dispute resolution (ADR)

The Seller invites Customers to report any problem by writing to info@essenzadipisa.com: most complaints are resolved directly and quickly.

Pursuant to Article 141-sexies of the Italian Consumer Code, the Seller declares that it does not adhere to any ADR entity and is not required to do so. Consumers nevertheless remain free to turn, as an alternative to the courts, to:

• the ADR entities listed in the register kept by the Italian Ministry of Enterprise and Made in Italy;
• the mediation bodies established at the Chambers of Commerce;
• the joint conciliation procedures promoted by consumer associations;
• the European Consumer Centre Italy (ecc-netitalia.it), for cross-border disputes with sellers in other EU countries.

The European ODR platform for the online resolution of disputes ceased operating on 20 July 2025 and is no longer available.

20) Contact

For information, assistance, complaints or requests:

INTERCOM S.R.L. — Via Genova 27, 56012 Calcinaia (PI), Fornacette, Italy
info@essenzadipisa.com — +39 347 373 4434

We respond to complaints without undue delay and in any event within a few working days.

This is a translation of the Italian "Termini e condizioni di vendita" provided for the convenience of English-speaking customers. In the event of any discrepancy, the Italian version prevails.